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Policies

The Conrad Dubai considers the needs of all its guests in the design of its hotel policies, including those for arrival and departure times, smoking, pets and fees and discounts.

Hotel Policies

Check-in Time: 3:00 pm
Check-out Time: 12:00 pm

Smoking Rooms :100 smoking rooms available.

Internet Fees
All guests get free standard Wi-Fi in-room and in the lobby.

Pet Policy
Pets are not allowed

Visitor Policy

All guests must register with reception and present original, valid identification at check-in, such as a passport or one of the following:

Emirates ID for UAE nationals and UAE residents
National ID for GCC country residents
UAE Labour Card
Driver's license for UAE nationals only

Child Policy

Children aged 12 years and under stay for free when sharing a room with their parents. Children under 6 years old dine for free and Children aged 6-12 years receive a 50% discount on published meal prices.

Executive Lounge

Child Policy Applies

Lost & Found Policy

In line with local regulations, all found items are kept in secure storage until claimed, or for a period of three months, whichever is longer. After the three month period all unclaimed non-valuable items will be discarded. Valuable items will be handed over to the local authorities after a period of six months.

For any inquiries, kindly contact our Guest Relations Team on +971 4 444 7444.

Credit Card Policy

For all prepaid bookings, original credit card used should be presented upon check-in where charge has been made.

Extra Bed

Children under 12 years stay free of charge when using existing beds. All children under 2 years stay free of charge for children's cots/cribs. A child older than 12 or an adult requiring an extra bed will be charged AED 150 per night. Extra beds, including a child's cot or crib, are by request and confirmed by management. Supplements will have to be paid for separately during your stay.

Charges & Fees

For all prepaid bookings, the original credit card used should be presented upon check-in where the charge has been made.

Smoking

A fee of AED 500 per room per night will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

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