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Policies

Browse the Conrad Koh Samui hotel policies for essential information about your stay. Discover where to park, when to check in and out, and how to pay at this luxury Thailand hotel.

Hotel Policies

Check-in Time: 3:00 pm
Check-out Time: 12:00 pm

Non-Smoking Hotel

Internet Fees
All guests get free standard Wi-Fi in-room and in the lobby.

Pet Policy
Service animals allowed
Pets are not allowed

Smoking Policy

Conrad Koh Samui is non-smoking hotel.

We have provided smoking areas in the designed places as follows:

  • Arrival Lobby: Outside the lobby, outdoor area with the ashtray
  • Jahn: Outdoor area
  • Botanikka: outdoor area
  • Concierge and KO Lounge: Outdoor area
  • Zest: outdoor area only, next to the stair going down to Gym
  • Azure Restaurant and Resort Pool: left side of the swimming pool near the bean bag area
  • Pool Cabana close to the pool
  • Sunset Swing
  • Lower Beach: designed area on the right side
  • All villas are non smoking villa. However guests can smoke at the outdoor pool deck area

Drone Policy

In order to protect the privacy of our valued guests, please kindly be informed that drones are prohibited in our resort.

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